Saputra, E.H., Putra , R.F., Mariyanto, J., Ahiruddin, A. and Faithya , K.N. 2026. Implementation of Digitalised Management and Service Delivery in Enhancing Customer Loyalty: A Case Study of Polimandiri Motorcycle Workshop. Journal of Business Administration and Strategy. 2, 2 (Jul. 2026), 53–67. DOI:https://doi.org/10.58290/jbas.v2i2.232.