International Journal of Public Administration and Policy

Public Service Innovation at Regency Public Service Malls South Lampung

2025-01-06T11:44:09+00:00

In an effort to streamline public services and increase their efficiency, South Lampung Regency formally introduces the Public Service Mall. This Public Service Mall is located near officially opened on Monday, December 5, 2023, by the Menpan RB. The public management theory employed in this study refers to a set of procedures, policies, and initiatives meant to effectively and efficiently manage public resources. Aspects of the public sector include funds, personnel, infrastructure, data, and other types of government-owned assets. Public management's primary objective is to allocate and coordinate these resources as efficiently as possible to meet the many demands of society and have a positive impact on it (Wijaya & Danar, 2014). The technique employed in
The methodology used in this study is qualitative. Researchers start their investigations. This is accomplished through observation, which is followed by support and interviews, with supporting documentation. Using purposive sampling, the researchers identified 5 informants, 4 support informants and 1 key informant. The infrastructure and amenities offered by South Lampung Regency Public Services' malls are highly comprehensive. There appear to be existing amenities for those with disabilities (road obstacles), a lactation area, a playground, and a reading nook.

The Village Government's Contribution to Raising Community Awareness of Land and Building Tax Payment

2025-01-08T09:52:14+00:00

There are still a lot of people in Penengahan District who have not paid their taxes or who are paying them late. People don't pay because their economy is still in need, and they lack a sense of nationality, among other reasons. In order to remedy this, the Village Government must be able to take advantage of the area's land and construction tax potential and encourage taxpayers to fulfill their tax-payment duties. Leadership and governance are the theories that were applied in this study. Koiman (2009:273) defines governance as a set of social and political processes involving the government and society in a variety of areas pertaining to societal interests and government engagement in these interests. A qualitative approach was taken in this study. After doing observations, the researcher conducted interviews and provided documentation to back up her findings. The researcher collected five informants—three main informants and two support informants—by using purposive sampling to identify the informants. According to the study's findings, the village government plays a crucial role in helping those who are less aware of the value of taxpayers in Penengahan District by educating the public about paying taxes, offering advice, and simultaneously assessing tax receipts.

Public Services Based on Workforce Training Management (Case Study at the Department of Cooperatives, Small and Medium Enterprises, Manpower, and Transmigration of Yogyakarta City)

2025-01-16T04:46:59+00:00

This study examines how training management is implemented by the Workforce Productivity Development and Training Section for Workers at the Cooperatives, Small and Medium Enterprises, Manpower, and Transmigration Service in the city of Yogyakarta. This study uses interview and documentation data collection methods. The training management implemented by the Workforce Productivity Development and Training Section is in accordance with theoretical management principles. Among them are training analysis according to needs, determination of the required training curriculum, determination of methods, media, and instructors. Not only that, in managing training for workers, training supervision is implemented by the monitoring team owned by this Section and training assessment as a reference for issuing training participant certification.

The Evolution of Public Sector Leadership in the Era of Digital Transformation

2025-01-27T07:16:03+00:00

Digital transformation has brought significant changes to the public sector, demanding adaptive, data-driven, and collaborative leadership to enhance efficiency and service quality. This research aims to identify the role of transformational, data-driven, and cross-sectoral leadership in managing digital transformation in the public sector, with a focus on the challenges and opportunities involved. A qualitative approach through a literature review is employed to analyse various relevant academic sources, including journals, books, and reports from 2015 to 2024. Data collection techniques involve searching academic databases such as Scopus, Web of Science, and Google Scholar. The findings reveal that transformational leadership significantly contributes to the success of digital transformation by fostering innovation and driving organisational cultural change. Data-driven leadership enhances accountability and efficiency, while cross-sectoral collaboration strengthens the digital ecosystem through multi-stakeholder participation. These findings also highlight key challenges, including organisational cultural resistance, technological infrastructure limitations, and data security issues. The study concludes by emphasising the importance of public sector leaders integrating technology-driven, data-informed, and participatory strategies to design sustainable digital transformations. The practical implications of this research include strategic guidance for the public sector to navigate dynamic digital changes.

Online Loans: A Solution or a Problem? Perspectives on Education and Society

2025-01-27T07:40:26+00:00

The phenomenon of online loans, as one of the innovations in financial technology, has significantly impacted society, particularly younger generations, by offering quick and easy access to finances. This study aims to analyse the effects of online loans on financial literacy, social awareness, and character education, while also identifying educational measures to mitigate their negative impacts. Using a descriptive qualitative approach and thematic analysis, this research explores various aspects of individual behaviour related to online loans based on literature and previous studies. The findings reveal that university students are among the groups most vulnerable to consumptive behaviour due to low financial literacy, as highlighted by (Susanti & Hidayat 2020). Furthermore, aggressive debt collection methods often impact users' mental health, as confirmed by (Rahmawati et al. 2022). The study underscores the importance of incorporating financial literacy into formal education systems as a mitigation strategy, as proposed by (Iskandar & Putri 2024), and supports an interdisciplinary approach that integrates digital and financial literacy. The primary conclusion of this research is the need for stricter regulations and more comprehensive education to create a society that uses financial technology wisely. This study contributes to policy development and educational practices in the digital era to mitigate the negative impacts of online loans.