International Journal of Public Administration and Policy

Evaluation of the Effectiveness of the Regional Government Information System (SIPD) in Indonesia

2026-07-13T08:10:07+00:00

The acceleration of digital transformation in the public sector has positioned information systems as a critical instrument for improving government performance. One of Indonesia’s strategic initiatives in this area is the implementation of the Regional Government Information System (Sistem Informasi Pemerintahan Daerah/SIPD), which integrates planning, budgeting, administration, and reporting processes across local governments. This study aims to evaluate the effectiveness of SIPD implementation in Indonesia by examining system performance, user acceptance, and institutional readiness. Using a qualitative descriptive approach, data were collected through literature review, policy documents, and relevant empirical studies published between 2022–2025. The findings indicate that SIPD contributes positively to data integration and transparency; however, challenges remain in terms of system latency, centralized architecture constraints, and uneven human resource capacity across regions. These issues affect the optimal utilization of SIPD at the local government level. The study concludes that while SIPD has strengthened the foundation of digital governance in Indonesia, continuous system refinement and capacity building are required to enhance its effectiveness and sustainability.

The Implementation of Kontak Bupati Program in Digital Public Services

2026-01-22T09:50:08+00:00

The transformation of public services based on digital technology has become an important strategy for local governments in improving efficiency, transparency, and service quality. This study aims to analyze the implementation of the Kontak Bupati program as a form of digital transformation of public services and its impact on community participation and the creation of public value. This study uses a qualitative approach with a literature study and document analysis method sourced from government policies, performance reports, official publications, and related academic literature. Data analysis was conducted through thematic analysis to identify service management mechanisms, levels of community participation, and the program's impact on the quality of public services. The results show that the Kontak Bupati program has been implemented in line with the Electronic-Based Government System (SPBE) policy and functions as a digital-based public communication channel that improves government responsiveness, transparency, and accountability in public services. From a public value perspective, this program has the potential to facilitate access to services and increase public trust. However, its implementation still faces challenges in the form of public digital literacy, bureaucratic readiness, and equitable technology infrastructure.